We never want you to leave here unsatisfied. We hope that every time that you come to us at Mercedes-Benz of Arrowhead you get the exact products and services that you were looking for and that our staff treated you in a manner that was even better than you expected. If that sums up your experience here then we want to know, and if that does not describe your experience then we need to know. By hearing your opinions and comments we can adjust our path to improvement and continue to work toward making this dealership the best that it can be.
5 out of 5 stars
MY NAME IS REVEREND THOMAS L. MCMULLEN SR. I WENT TO MERCEDES BENZ OF ARROWHEAD ON I-15-2015 BECAUSE I HAD QUESTIONS ABOUT TIRE PRESSURES ON MY 2013 E 350 MERCEDES AND ALSO ABOUT THE WOOD FADING ON THE DISH AND SIDES OF THE DOORS ALSO THE AIR FILTERS IN THE CABIN NEEDED TO BE CHANGED.WHEN I ARRIVED I WAS GREETED BY A YOUNG MAN WHO SAID I NEEDED TO TALK TO A SERVICE MANAGER. THAT MAN WAS PHIL TIEMEIER ASSISTANT SERVICE MANAGER HE GREETED ME WITH A SMILE AND ASK ME WHAT HE COULD DO FOR ME. I TOLDHIM WHAT I NEEDED I DID NOT HAVE AN APPOINTMENT BUT HE SAID HE WOULD TRY TO GET ME IN AND OUT AS SOON AS POSSIBLE. TWO HOURS LATER I WAS ON MY WAY EVERYTHING WAS DONE. PHIL IS THE BEST AND I WILL CONTINUE TO DEAL WITH HIM AND MERCEDES BENZ OF ARROWHEAD. THAT IS WHY ARROWHEAD MERCEDES IS RANKED NUMBER ONE IN CUSTOMER SERVICE. THANK YOU. REVEREND THOMAS L. MCMULLEN SR.... More
REVEREND THOMAS L. MCMULLEN SR.
We appreciated the professional way we were treated when we first contacted MB. The staff was friendly and knowledgeable of the product. Totally satisfied with the experience and would definitely recommend my friends, family and people in my network.
We bought our first Mercedes last week from Mercedes Benz of Arrowhead and had the absolute best experience. Gary was very helpful from start to finish. Once we arrived to pick up the car the experience did nothing but continue to be professional and courteous from Gary patiently waiting by as I reviewed every inch of the car, drove it all over creation, and attended to every question/concern I voiced. The seamless and continued level of excellence continued through financing and from every employee I can in contact with until I drove off the lot. Out of all the cars we have purchased we have never been to a dealership where the entire staff was so professional from top to bottom. Well done.... More
This was by far the easiest car purchase I or my husband have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen to your mother! Next time I (we) purchase a new car , we will be back! Rob was our salesman and he was absolutely wonderful, very thorough, and patient.
I purchased three vehicles from these fine folks over the past six years and the primary reason is the staff. These individuals put such amazing attention on detail and always go well out of their way to make sure I am satisfied. I have and will continue to recommend everyone I know to shop here.
My Rep worked with me to find the right solution-car, price, lease. 4 other dealers did not.
The salesman did a great job finding us the GLK we wanted, he listened to what we said and responded accordingly.
We recently visited this dealership looking for a new C-350 Coupe. The building is clean and neat and the staff very friendly and helpful. We had never leased before and Mr. Bauer took the time to explain how it might benefit us based on our particular buying habits. We had quite a bit of contact with Mr. Bauer before we completed the sale. We were impressed by how quickly he answered all our e-mail inquiries - even those we made on a Sunday afternoon. If your are looking for a Mercedes, give Arrowhead a chance to earn your business. And a special thanks to the finance gurus, they are excellent at explaining lease and financing programs.... More
The entire Mercedes Benz Arrowhead staff displays excellent professionalism while facilitating a calm and poised environment for all customers. I would like to highlight JV and the rest of the service department. JV has helped me thoroughly, throughout all my experiences with Mercedes Benz Arrowhead. He has gone out of his way to ensure prompt and efficient service/maintenance for all my visits. They’ve earned a customer for life and cemented the true Mercedes Benz Experience. I was treated better here than I have ever been treated at any local dealership. Thank you JV and thank you Mercedes Benz Arrowhead.... More
Robert Myers is an exceptional sales representative. The current transaction was my second one with him.